Royal Mail

The QA leader on multiple critical projects.

I wrote test plans and schedules.

I created the project test plans, added to the organisation test strategy and managed schedules for the team and our stakeholders.

I led test execution.

I managed and executed a variety of functional test cases and documented results using tools including Jira, ALM and Microsoft Excel.

I created clear progress reporting.

I communicated daily progress reports and test-exit reporting to senior stakeholders to support the status of test execution.

TECH STACK

SAP

Siebel CRM

Oracle BI (OBIEE)

SQL

TOOLS

Jira

ALM

IBM DataStage

Excel

RMG bespoke tools

Joe had the ability to make the most complex IT scenario simple for the audience to understand.

MATT • CUSTOMER MANAGER

Joe put into place clear, defined processes which aided the testing effort.

SUSHMA • TEST MANAGER

Joe has always shown that he can listen, advise where appropriate and feedback to the wider project team on the important issues on hand.

ADRIAN • DATA MANAGER

Joe has been a great help during the project to me, making my overall reconciliation and sign-off for the project a whole lot easier.

JANET • FINANCE SYSTEMS MANAGER

Joe had the ability to make the most complex IT scenario simple for the audience to understand.

MATT • CUSTOMER MANAGER

Joe put into place clear, defined processes which aided the testing effort.

SUSHMA • TEST MANAGER

Joe has always shown that he can listen, advise where appropriate and feedback to the wider project team on the important issues on hand.

ADRIAN • DATA MANAGER

Joe has been a great help during the project to me, making my overall reconciliation and sign-off for the project a whole lot easier.

JANET • FINANCE SYSTEMS MANAGER

THE PROJECTS

TRAY SAVINGS

In March 2014 Royal Mail Group introduced a mail-handling pricing lever that enabled businesses who provide their outgoing mail to RMG in trays rather than in bags or bundles to receive a cost saving. This project involved major structural changes to several systems within the RMG IT estate.

CRM UPGRADE

Royal Mail Group upgraded its Siebel CRM and Oracle BI systems in order to improve business efficiency, bring the systems into support and introduce new enhancements to improve RMG’s customer service. The project was rolled out across all Royal Mail offices in October 2014.

TRACKED RETURNS

I worked on a range of enhancements to the existing Tracked Returns service offered by Royal Mail, including a new self-service web portal for customers to manage their returns online, as well as improved invoicing reconciliation for internal RMG stakeholders. The project went live in February 2015.

SINGLE CUSTOMER VIEW

In spring 2015 Royal Mail Group undertook a “Big Data” migration project to streamline its use of data from multiple sources (including marketing, reporting, revenue protection, CRM and RMG-bespoke tooling) into a single view to facilitate easier data analysis and manipulation.